Food Delivery Management Platform
Restaurants pay 25–35% commission per order to Zomato and Swiggy, have no customer data, manage riders over WhatsApp, and cannot change a menu price without calling a support team — whether they run one outlet or fifty.
CAPABILITIES // WHAT GETS BUILT
What this system delivers for your team
Scoped to the client — built as a single-restaurant direct-ordering site, a chain management platform across multiple outlets, a dark kitchen operator panel with multiple virtual brands, or a multi-restaurant marketplace; scope is decided at discovery and the architecture is set accordingly
Customer-facing ordering web app — restaurant listing (or single brand storefront), item browse and customisation (add-ons, portions, special instructions), cart, Razorpay checkout (UPI, card, COD), and full order history
Real-time order status tracking — customers see live order state (placed → confirmed → preparing → picked up → delivered) and rider location on Google Maps via WebSocket push
Restaurant menu management — categories, items with photos (GCS upload), dietary tags (veg/non-veg/egg/jain), price variants, add-on groups, item-level availability toggle that takes effect instantly across all customer sessions without a support ticket
Operating hours and holiday calendar — restaurants set opening hours per day of week and mark blackout dates; the customer app hides or shows the restaurant as open or closed in real time
Geolocation-based delivery zones using PostGIS polygon storage and Google Maps Geocoding API — pincode-to-zone matching, per-zone delivery fee slabs, and minimum order value per restaurant per zone
Rider onboarding with KYC document upload (Aadhaar, PAN, vehicle RC) to GCS, duty toggle, GPS location broadcast via WebSocket, turn-by-turn order assignment, and payout ledger
Auto-dispatch engine — when an order is confirmed, BullMQ assigns the nearest available on-duty rider in the zone; manual override available to zone manager
Firebase FCM push notifications — rider receives order assignment; customer receives status updates at each stage; restaurant receives new order alert with sound notification
Admin panel — for single restaurants this is the owner dashboard; for chains and marketplaces it is a full operations centre with multi-outlet management, rider pool, zone configuration, refund workflows, and revenue reports
Razorpay payment integration — UPI, cards, net banking, and COD; order-level payment status tracked; refund initiation from admin panel with automatic credit back to source
Analytics dashboards — restaurant-level (revenue, item performance, prep time) and platform-level for marketplace builds (zone heatmaps, rider utilisation, peak hours, cancellation funnel)
GST-compliant tax invoice generation — every order produces a PDF invoice with itemised food charges, packaging fee, delivery fee, and GST (CGST + SGST or IGST) split correctly per the restaurant's state of registration; restaurant GSTIN, FSSAI licence number, and HSN code 9963 printed on every invoice as required under Indian food service regulations; invoices stored on GCS and emailed to customers automatically
Bulk invoice export for GST filing — restaurants can pull all invoices for a given tax period in one CSV export formatted for GSTR-1 upload, removing manual data entry for monthly compliance
Marketplace settlement statements — for multi-restaurant builds, the platform generates a per-cycle payout statement per restaurant showing gross order value, platform commission deducted, payment gateway charges, and net amount transferred; riders receive a similar weekly earnings statement with per-order breakdown
Every build is scoped to your organisation's workflow — features and modules may vary.
PROCESS // HOW I WORK
From scoping call to live system
Scoping Call
A 30–60 min free call to understand your workflow, team structure, and exact requirements. No commitment — just alignment.
Custom Build
I build the system to your specifications with weekly updates. All work is tracked — you see progress before final delivery.
Delivery & Handoff
Deployed to your infrastructure, your team trained, documentation handed over. Optional AMC for ongoing support.
CAPABILITIES // WHAT'S INCLUDED
What this system does
Geolocation Zones and Smart Restaurant Discovery
Delivery zones are drawn as geographic polygons on Google Maps and stored in PostGIS. When a customer enters their address, the platform geocodes it via Google Maps API and instantly shows only the restaurants that cover their pincode — no customer ever reaches checkout and discovers their area is not served. Each restaurant is assigned one or more delivery zones; zone managers control zone boundaries, restaurant eligibility, and delivery fee slabs per distance bracket. Zones can be activated or deactivated by day and hour for peak/off-peak management.
Rider App and Real-Time GPS Dispatch
Riders log in on a mobile web interface, toggle duty on or off, and receive order assignment push notifications via Firebase FCM. Once assigned, the rider sees turn-by-turn directions to the restaurant then to the customer. The rider location is broadcast via WebSocket every 5 seconds — the customer sees a live map of where their food is. Rider management covers onboarding with Aadhaar/PAN KYC upload, vehicle verification, duty logs, per-order earnings calculation, weekly payout summary, and performance metrics including on-time rate and order acceptance rate.
Restaurant Analytics and Order Intelligence
Each restaurant owner sees their own dashboard: hourly order volume, best-selling items, average preparation time, cancellation reasons, and revenue breakdown. The platform admin sees cross-restaurant analytics: orders by zone, peak hour heatmaps, rider utilisation, delivery time distribution, and refund rate. Menu performance data shows which items drive repeat orders so restaurant managers can optimise offerings. All reports are filterable by date range and exportable as CSV or PDF.
GST-Compliant Invoice and Bill Generation
Every order generates a structured tax invoice that follows Indian food industry norms. The customer bill shows itemised food charges, packaging charges, delivery fee, and applicable GST (5% for restaurant meals; 18% for non-AC or takeaway as applicable) split as CGST + SGST for intra-state orders or IGST for inter-state — with the restaurant GSTIN, FSSAI licence number, and HSN code 9963 printed on every invoice. Invoices are auto-generated as PDFs at order completion, stored on GCS, and sent to the customer by email with a download link. Restaurants can pull GST-period invoice exports for their monthly GSTR-1 filing. For marketplace builds, the platform also generates a commission deduction statement per settlement cycle so restaurant owners can reconcile what they were paid and what was retained.
FIT // WHO THIS IS FOR
Who this system is for
Restaurant Owner / Chain Operator / Dark Kitchen Founder / Delivery Startup Founder
A single restaurant wanting a direct order channel without aggregator commissions, a restaurant chain managing multiple outlets under one brand, a dark kitchen operator running multiple virtual brands from one kitchen, or a food delivery startup building a multi-restaurant marketplace — the system is scoped and priced to match
Every Zomato or Swiggy order costs 25–35% in commission — a restaurant doing ₹3L per month in delivery revenue hands over ₹75K–1L every month to an aggregator that also owns the customer data
- —Every Zomato or Swiggy order costs 25–35% in commission — a restaurant doing ₹3L per month in delivery revenue hands over ₹75K–1L every month to an aggregator that also owns the customer data
- —The restaurant has no idea who its delivery customers are — the aggregator keeps the email, phone number, and order history; direct retargeting and loyalty campaigns are impossible
- —Riders are managed over WhatsApp — there is no live view of who is on duty, where they are, or which order they are carrying; a missed delivery is discovered when the customer calls, not before
BEFORE
All delivery orders go through Zomato or Swiggy, whether the client runs one restaurant or twenty. Commission runs at 28–32% per order. The owner has no customer database, no direct communication channel, and must match mandatory discount schemes for aggregator visibility. Riders are managed on WhatsApp. Menu price changes require a support ticket and take up to 48 hours to reflect.
WITH THIS SYSTEM
Customers order through the client's own branded web app — a single-brand storefront or a multi-restaurant marketplace depending on the scope agreed. Commission per order drops to payment gateway fees (1.5–2%). The client owns every customer contact for direct retargeting. Menu changes go live in seconds. Riders are tracked in real time and auto-dispatched by zone. The admin sees a live dashboard — every active order, every rider on map, and today's revenue.
KEY OUTCOME
A single restaurant moving just 30% of delivery volume to its own channel saves ₹20,000–30,000 per month on aggregator commissions at 500 orders per month. For a chain or marketplace, the savings compound across every outlet. The AMC typically pays for itself within the first month of operation.
BUILD // WHAT I DELIVER
What gets built for you
PROCESS // HOW IT WORKS
Every build starts with a scoping call. I understand your workflow, adapt the system to your team, and deliver a detailed price estimate before any work begins.
Ready to scope Food Delivery Management Platform?
Book a free scoping call. I'll map your workflow, align the build to your team, and provide a detailed price estimate based on your requirements.
WORKS WELL WITH
These systems are commonly scoped together or phased into a connected build. Let me know during the scoping call if you're considering a multi-system setup — I'll structure the engagement accordingly.